Pick Up & Shipping
Thank you for supporting Alberta artists! Now, let's talk about how you can get our members' creations from our Gallery to your home.
Pick Up at the Gallery
We offer free pick up at our Gallery Shop (282027 144 St. W, Foothills AB), Wednesday - Sunday, 10am - 4pm. To ease the pick up process, please call ahead (403-931-3633) to let us know when you expect to visit, and bring your confirmation email when you come to collect your order.
Want to pick up curbside (without entering the building)? Please call the Gallery at 403-931-3633 (before coming out) to make arrangements.
Our staff are currently available by phone Wednesday - Sunday, 10am - 4pm.
At this time, we are shipping within Canada only.
We ship Canada-wide using Canada Post. Most unframed pieces have a flat rate shipping charge pre-calculated. Flat rates for shipping within Alberta range from $20 to $30 (dependent on the size of the piece) while shipping to the rest of Canada ranges from $25 to $40.
For breakable fine craft or framed artworks, the cost of shipping can be unpredictable. We take a deposit and will contact you to advise you what the final total will be.
If you purchase more than one item with flat rate shipping, you will be charged the full shipping rate for each piece. If we are able to reduce your shipping charges (e.g. by combining two pieces into a single package), we may issue you a partial refund on shipping costs.
Certain items may unexpectedly cost more to ship (e.g. if a piece is over 3kg due a heavy frame), and we may charge additional fees to cover the cost. We will notify you if your purchased item requires special shipping.
Some of the pieces we have available are oversized and may require shipping by courier. For each of those items, we have indicated in the shipping section of the checkout process that flat rate shipping is not available, we will take a $50 shipping deposit at time of purchase, and we will notify you of additional shipping costs (over the $50) after the purchase has been made.
You will always have the opportunity to review additional shipping costs before we ship your parcel. If the additional costs are not acceptable to you, you have the option to return the item for a full refund, or arrange to pick it up instead.
If you would like to add insurance on a parcel being shipped to you, extra fees will apply and claims for damage during shipping are your responsibility. If you choose not to add insurance, the LAC is not responsible for any damage to the artwork incurred during shipping and you will not be eligible for a refund from the LAC.
We are currently only shipping 1-2 times per week to minimize staff contact. Delays are expected through Canada Post at this time, as they are receiving higher than usual volume through online sales. We cannot guarantee time as all deliveries are subject to the schedule of the company. For parcel deliveries, they have implemented a Knock, Drop and Go approach. We are not responsible for lost or stolen items delivered using this method by Canada Post.
Items picked up from the Gallery Shop or received by local delivery can be returned for a full refund (items must be in perfect condition) to our Gallery Shop for a full refund within 72 hours of receipt of the item. Only returns/exchanges with original sales receipt will be honoured.
Shipped items that need to be returned must be in the mail/courier within 72 hours of receipt of the item and the return shipping cost is the responsibility of the customer. Leighton Art Centre will not be responsible for any damage that occurs during return shipping and we recommend purchasing insurance on the shipment.
If you receive an item that is damaged or you have further questions about returning an item, please call our Gallery Shop (403-931-3633) as soon as possible.